FAQ – Frequently Asked Questions
1. Orders & Payments
What payment methods do you accept?
We accept payments via credit card, debit card, and PayPal.
Can I modify or cancel my order after confirmation?
Once your order is confirmed, it is quickly processed. If you need to make any changes or cancel it, please contact us as soon as possible.
Do you offer discount coupons?
Yes! We offer promotional discounts at certain times of the year, as well as a special discount for first-time purchases.
2. Shipping & Delivery
What are the estimated delivery times?
Delivery times vary depending on your location and the shipping method selected. You will see an estimated delivery time at checkout.
Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount. Check our shipping policy page for current details.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email so you can follow the delivery process.
3. Products & Care
Are your jewelry pieces hypoallergenic?
Yes! Our pieces are made with high-quality materials such as stainless steel and titanium, making them hypoallergenic.
Will my jewelry tarnish or fade?
Our pieces are crafted with high-quality plating for durability. To ensure longevity, we recommend proper care and storage.
How should I care for my jewelry?
- Avoid contact with perfumes, creams, and chemicals.
- Remove before showering or swimming.
- Store in a dry place away from humidity.
4. Returns & Exchanges
Can I return or exchange a product?
Yes, we accept returns and exchanges within 7 days of delivery, provided the item is unused and in its original condition.
Who covers the return shipping cost?
The return shipping cost is the customer's responsibility unless the item is defective or incorrect.
How do I request a return or exchange?
Contact our customer service with your order number and the reason for your request.
5. Customer Support
How can I contact you?
You can reach us via email or WhatsApp. Check our contact page for details.
What are your customer service hours?
Our support team is available every day, including holidays, from 9 AM to 6 PM (local time).
