1. Return Request
- Deadline: Return requests must be made within 7 days of receiving the products.
- Conditions: Items must be in their original condition, unused, with all tags and packaging intact.
2. Return Procedure
- Contact: Please contact our customer service team to obtain authorization and detailed return instructions.
- Shipping: Return shipping costs are the customer’s responsibility, except in cases of defective products or order errors.
3. Refunds
- Processing: Once we receive and inspect the returned items, the refund will be processed within a reasonable time.
- Method: The refund will be issued using the original payment method.
4. Exchanges
- Availability: Exchanges are subject to the availability of the desired product.
- Procedure: To initiate an exchange, follow the same process as described in the return section.
5. Items Not Eligible for Return or Exchange
- Customized Products: Items made to order or personalized cannot be returned or exchanged.
- Sale Items: Products purchased on sale or clearance are final sales and not eligible for return or exchange.
6. Defective or Damaged Products
- Report: If you receive a defective or damaged product, please contact us immediately so we can resolve the issue appropriately.
7. Contact
- Customer Service: For any questions or requests regarding returns and exchanges, please contact our customer service team through the channels provided on our website.
This policy is based on our supplier’s guidelines and is subject to change. We recommend checking periodically to stay informed about possible updates.
